Fair, in plain words.

What you're buying

Standard and Titan are one-time passes, not subscriptions: you pay once, nothing renews, and the pass includes a fixed number of orders within its validity window (five orders in 45 days for Standard, ten in 150 days for Titan), spendable at any of the three desks. The Free tier costs nothing, so there is nothing to refund.

The fourteen-day promise

If you bought a pass and haven't used any of its orders, tell us within fourteen days of purchase and we'll refund it in full, no questions beyond the ones that help us improve.

If you've used some of the pass and something still feels wrong, write to us anyway. We'd rather be fair than technical, and we'll work out something reasonable together, case by case.

Failed preparations never count

This isn't a refund matter, but it belongs here: if a preparation fails on our side and nothing reaches you, the order is never counted against your pass. The credit is restored automatically and you'll receive an honest note about what happened.

How refunds are paid

Refunds go back to the payment method you paid with, handled by our payment provider. Once approved, the money usually appears within five to ten business days, depending on your bank.

How to ask

Reply to any email we've sent you, or write to wecare@jobskills4you.com from your registered address. A person reads it and answers.